Terms and Conditions

1. General

These terms and conditions of sale govern the use of the website of bvba Plus Style & Services, trade name Axent, with company number BE0451.446.017 and registered office at 3020 Herent, Omleiding 7 (hereinafter referred to as 'the seller'). The terms and conditions of sale also apply whenever a reservation or order is placed via the Axent web shop.

The website of bvba Plus Style & Services has been created and is managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes.

Anyone who places an order on the website (hereinafter referred to as 'the customer') confirms by placing the order that he is a natural person and is also legally competent.

Incapacitated persons must be represented by their legal representative, who is also bound by these terms and conditions of sale and must complete the order form themselves or must give the incapacitated person explicit permission to do so. The provisions of the following art. 11 regarding the processing of personal data apply in full.

Placing the order implies a payment obligation.

Placing an order on the website constitutes express acceptance of these general terms and conditions of sale, which are both published on the website and sent with the order confirmation. To place an order, acceptance of the general terms and conditions is necessary. Anyone who orders declares to know and accept the general terms and conditions of the seller. The general terms and conditions are always available and can be consulted via the website.

The general terms and conditions that were included on the website and order confirmation at that time apply to each order, to the exclusion of any older or newer provisions.

If one of these terms and conditions should be invalid for whatever reason, the other terms and conditions will remain fully applicable.

What is not expressly stipulated in these terms and conditions of sale is governed by the provisions of Belgian law.

The working language of the concluded agreements is Dutch. Axent can always be contacted in case of uncertainty.

2. Offer and order

An order can only be placed via www.axentherent.be

Orders via the website are deemed to be placed for non-professional purposes. These general terms and conditions of sale only apply to consumers within the meaning of Book VI of the Code of Economic Law, as inserted by the Act of 21 December 2013 inserting Book VI "Market practices and consumer protection" into the Code of Economic Law and inserting the definitions proper to Book VI, and of the law enforcement provisions proper to Book VI, in Books I and XV of the Code of Economic Law, (BS 30 December 2013; err. , BS 20 January 2014, err ., BS 18 March 2014, err ., BS 24 March 2014). Traders who want to place an order for professional purposes should contact the seller.

The seller undertakes to process the orders placed on the site as long as stocks last and within the restrictions set out in these terms and conditions. The online order can only be processed if the customer has clearly identified himself in accordance with Art. 9.

The seller reserves the right to refuse orders in case of serious suspicion of abuse of law or bad faith, serious suspicion of unacceptable commercial purposes for the seller or in case of exhaustion of the stock of a certain item.

An order is only final after acceptance of these general terms and conditions of sale, the prices and the description of the offer. If something in the offer or after ordering is insufficiently clear, the customer can always contact the seller for additional information by e-mail to info@grotematen.shop or on telephone number 0032 16 29 00 54. All questions will be answered as soon as possible. answered as possible.

3. Payment

The prices are those stated on the website at the time of the order. All prices quoted include 21% VAT, with the exception of intra-Community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer is responsible for the correctness of the VAT number provided.

The stated prices are always exclusive of delivery costs. The costs for shipping are specified when ordering before the order is finally placed. The order can then still be canceled.

Payment must precede the delivery and is done via one of the following payment options: Bancontact/Mister Cash or iDEAL (the Netherlands) via Mollie.

You can also pay with vouchers (gift vouchers, discount vouchers, vouchers…). If payment is made via the webshop with a voucher whose amount exceeds the price to be paid, no automatic refund is possible. The customer can always contact the seller to obtain the difference amount in the form of a new voucher.

4. Order confirmation

After the system has accepted said payment, the seller confirms the order by e-mail.

5. Delivery

Delivery is currently only possible in the following countries: Belgium, the Netherlands, Luxembourg, France, Germany, United Kingdom.

The delivery of the ordered item takes place in Belgium either at the address specified by the customer, by collection at a postal point or post office, by collection at a Bpack 24/7 parcel machine or by collection at our store at Omleiding 7, 3020 Herent. Delivery in other countries is made either to the address specified by the customer or to the chosen post office or postal point. The chosen delivery option influences the delivery time.

If the customer opts for delivery to an address, post office, postal point or parcel machine of Bpack 24/7, an e-mail will be sent when the delivery is handed over to bpost. Via the link with tracking number stated therein, the customer can track the shipment via the e-tracker of bpost. The customer who opts for collection at our store at Diversion 7, 3020 Herent, will receive a confirmation of receipt by e-mail as soon as the shipment has arrived at the store. The customer who opts for delivery to a post office, post point or parcel machine will receive an e-mail or text message as soon as the shipment has arrived at the chosen collection point.

The delivery period only starts after receipt of payment. We strive for the shortest possible delivery time. The delivery time is a minimum of 1 working day and a maximum of 30 days after receipt of payment for delivery in Belgium, and a minimum of 2 working days and a maximum of 30 days in other countries.

The seller is not liable for delays or failure to deliver due to the carrier.

6. Prices

All prices on the site are subject to printing errors. No liability is accepted for the consequences of printing errors. All private prices on the site are in EUROs and include VAT.

7. Return

In accordance with articles VI 47-52 of the Economic Law Code, the consumer has a period of 14 days to withdraw from the contract free of charge without giving reasons.

Each ordered item can be returned within fourteen calendar days or exchanged for another item in our store at Omleiding 7, 3020 Herent. The item must be delivered to the store in its original packaging together with the return form . The customer is either refunded or receives a voucher.

The customer can also return the item by post within fourteen calendar days. The item must then be packed in the original shipping box and sent together with the return form to the following return address: Axent, Omleiding 7, 3020 Herent.

In the event of a return, the customer is responsible for all shipping costs. The customer also bears the shipping costs for returns from other countries. If you provide an incorrect address or do not pick up a package at the post or courier service, the order will automatically be returned. In that case, the return costs will be deducted from the amount to be refunded. The return cost is €10 for parcels from Belgium and €15 for parcels from other countries.

In any case, returns are only accepted if the item is unsoiled, undamaged and unworn and is in the original packaging, otherwise the customer is liable for this reduction in value.

Consequences of the withdrawal: If you withdraw from the contract, you will receive all payments you have made up to that point, without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. us back. We wait with reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods.

If desired, the customer can also opt for a voucher. This allows a new order to be placed subject to what has been determined under 3.

8. Warranty

Any problem or defect with regard to the delivery of an item, damage or qualitative shortcoming must be reported in writing within seven days by registered letter to the address: Axent, Omleiding 7, 3020 Herent, Belgium or by email to info@grotematen .shop

A solution is then sought together. If the delivery has to be returned to the seller, this will be done in the manner stated under 7. The customer is responsible for the shipping costs.

The seller offers the guarantees provided for by law.

The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.

An article with an accepted defect will be replaced or repaired free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace the item or exchange it for a similar item.

9. Signature and Evidence

The customer accepts electronic evidence.

The customer is solely responsible for the correctness of all data that he or she provides.

With a first online order or reservation, the customer must follow the registration procedure. After this, the customer only needs to log in again to place a new order or reservation.

The final confirmation of the order by the customer constitutes acceptance of the order at the stated price. The client's ratification constitutes signature and express acceptance of all transactions via the website.

10. Liability for Website Use

The seller's website is intended to provide general information to the customer about the seller's products and activities. The seller only has an obligation of best efforts with regard to access, the ordering process, the delivery or the other services.

The seller has the right to suspend or discontinue all or part of the site at any time for maintenance, updating or any other reason, even without prior warning.

The seller cannot be held liable for any nuisance or damage caused by the use of the internet, by any breakdown of the system, the intrusion of outsiders or a virus, nor for any information placed or processed by third parties or by any fact that can be regarded as force majeure.

11. Privacy Protection

The seller reserves the right to collect data from the customer for internal use only, both directly through the collection of the data provided by the customer when registering and/or ordering and indirectly by e.g. the use of cookies, newsletter registration, reservation request or order.

In accordance with the Law of 8 December 1992 for the Protection of Privacy, the customer has the right at all times to view, change and have this data removed if he/she no longer wishes to receive information about the activities of the seller. The customer can contact the seller for this.

12. Intellectual Property

All parts of the seller's site are the exclusive property of the seller and are protected by copyright.

Users who have their own website and who want to set up an automatic link between their own site and the seller's home page, even for purely personal use, must ask the seller's express permission to do so.

13. Jurisdiction and Applicable Law

This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the district of Leuven are competent.