Terms and Conditions

1. General
These terms and conditions of sale govern the use of the website of the bvba Plus Style & Services, trading name Axent, with company number BE0451.446.017 and registered office at 3020 Herent, Omleiding 7 (hereinafter referred to as 'the seller'). The terms and conditions of sale also apply whenever a reservation or order is placed via the Axent webshop.
The website of bvba Plus Style & Services was created and is managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes.
Any person who places an order on the website (hereinafter referred to as 'the customer') confirms by placing an order that he or she is a natural person and has legal capacity.
Legally incapacitated persons must be represented by their legal representative who is also bound by these terms and conditions of sale and must complete the order form themselves or give the legal incapacitated person explicit permission to do so. The provisions of the following art. 11 regarding the processing of personal data remain fully applicable.
Placing the order entails a payment obligation.
Placing an order on the website is considered as express acceptance of these general terms and conditions of sale, which are published on the website and sent with the order confirmation. Acceptance of the general terms and conditions is necessary to place an order. Anyone who places an order declares that they know and accept the general terms and conditions of the seller. The general terms and conditions are always available and can be consulted via the website.
The general terms and conditions that were included on the website and order confirmation at that time apply to each order, to the exclusion of any older or newer provisions.
If any of these terms and conditions are not legally valid for any reason, the remaining terms and conditions will remain fully applicable.
Anything not expressly provided for in these terms and conditions of sale shall be governed by the provisions of Belgian law.
The language of the concluded agreements is Dutch. Axent can always be contacted in case of ambiguity.
2. Offer and order
An order can only be placed via www.axentherent.be
Orders placed via the website are deemed to be placed for non-professional purposes. These general terms and conditions of sale apply only to consumers within the meaning of Book VI of the Code of Economic Law, as inserted by the Act of 21 December 2013 containing the insertion of Book VI "Market practices and consumer protection" into the Code of Economic Law and containing the insertion of the definitions specific to Book VI, and of the enforcement provisions specific to Book VI, into Books I and XV of the Code of Economic Law, (BS 30 December 2013; err. , BS 20 January 2014, err ., BS 18 March 2014, err ., BS 24 March 2014). Traders who wish to place an order for professional purposes must contact the seller.
The seller undertakes to process orders placed on the site as long as stocks last and within the limits formulated in these conditions. The online order can only be processed if the customer has clearly identified himself in accordance with art. 9.
The seller reserves the right to refuse orders in the event of serious suspicion of abuse of rights or bad faith, serious suspicion of commercial purposes unacceptable to the seller or in the event of depletion of stock of a particular item.
An order is only final after acceptance of these general terms and conditions of sale, the prices and the description of the offer. If something in the offer or after ordering is not clear enough, the customer can always contact the seller for additional information by e-mail to info@grotematen.shop or on the telephone number +32472861784 . All questions will be answered as quickly as possible.
3. Payment
The prices are those listed on the website at the time of the order. All prices listed include 21% VAT with the exception of intra-community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer is responsible for the correctness of the VAT number provided.
The prices stated are always exclusive of delivery costs. The costs for delivery are stated when ordering before the order is finally placed. The order can then still be cancelled.
Payment must precede delivery and is made via one of the following payment options: Bancontact/Mister Cash or iDEAL (Netherlands) via Mollie.
Payment can also be made with vouchers (gift vouchers, discount vouchers, credit vouchers, etc.). If payment is made via the webshop with a voucher whose amount exceeds the price to be paid, no automatic refund is possible. The customer can always contact the seller to obtain the difference in the form of a new voucher.
4. Order confirmation
After the system has accepted the aforementioned payment, the seller will confirm the order via email.

5. Delivery

Delivery is currently only possible in the following countries: Belgium, the Netherlands, Luxembourg, France, Germany, United Kingdom.
The delivery of the ordered article will take place in Belgium either at the address specified by the customer, by collection at a post office or post point, by collection at a Bpack 24/7 parcel machine or by collection at our store at Omleiding 7, 3020 Herent. Delivery in other countries will take place either at the address specified by the customer or at the selected post office or post point. The selected delivery option will affect the delivery time.
When the customer chooses to have the shipment sent to an address, post office, post point or parcel machine of Bpack 24/7, an e-mail will be sent when the delivery is handed over to bpost. The customer can track the shipment via the link with tracking number mentioned therein via the e-tracker of bpost. The customer who chooses to have the shipment picked up in our store at Omleiding 7, 3020 Herent, will receive a confirmation of receipt via e-mail as soon as the shipment has arrived at the store. The customer who chooses to have the shipment delivered to a post office, post point or parcel machine will receive an e-mail or text message as soon as the shipment has arrived at the selected collection point.
The delivery period only starts after receipt of payment. We strive for the shortest possible delivery period. The delivery period is at least 3 working days and maximum 30 days after receipt of payment for delivery in Belgium, and at least 5 working days and maximum 40 days in other countries.
The seller is not liable for any delay or failure to deliver due to the carrier.

Pick up in store

The following applies to customers who choose to collect their order from the store at Omleiding 7, 3020 Herent:

• The customer must collect the order within 14 days after receiving the email notification that the package is ready.
• If the order is not collected within this period, the seller reserves the right to charge storage costs of €1 per day per item. These costs are calculated from day 15 until the day of collection or cancellation.

Automatic cancellation

• If the customer has not collected the order within a period of 3 months, the order will be automatically cancelled.
• In that case, the amount already paid will be refunded to the customer, minus the storage costs due.

6. Prices
All prices on the site are subject to printing errors. No liability is accepted for the consequences of printing errors. All private prices on the site are in EURO and include VAT.
7. Returns
In accordance with Articles VI 47-52 of the Code of Economic Law, the consumer has a period of 14 days to cancel the contract free of charge without giving any reason.
Each ordered item can be returned or exchanged for another item within fourteen calendar days in our store at Omleiding 7, 3020 Herent. The item must be returned to the store in its original packaging together with the return form . The customer will be refunded or receive a credit note at their choice.
Items purchased online and collected from our store can be exchanged or returned within 14 days of the purchase date. If the order is collected more than 14 days after purchase, the purchase can still be collected, but no exchanges or returns will be possible. This policy is in place to ensure a smooth and efficient service for all our customers.
The customer can also return the article within fourteen calendar days by post. The article must then be packed in the original shipping box and sent together with the return form to the following return address: Axent, Omleiding 7, 3020 Herent.

In case of return, the customer is responsible for all shipping costs. The customer is also responsible for the shipping costs for returns from other countries. If an incorrect address is provided or a package is not collected from the post or courier service, the order will automatically be returned. In that case, the return costs will be deducted from the amount to be refunded. The return costs are €10 for packages from Belgium and €15 for packages from other countries.
In any case, returns will only be accepted if the item is unsoiled, undamaged and unworn and is in the original packaging, otherwise the customer is liable for this decrease in value.
Consequences of cancellation: If you cancel this contract, we will reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will withhold reimbursement until we have received the goods back or you have demonstrated that you have sent back the goods.

If desired, the customer can also opt for a credit note. This allows a new order to be placed subject to what is determined under 3.
Returns cannot be accepted after the 14 day return period has passed. Items returned outside of this period will be returned at the customer's expense
8. Warranty
Any problem or defect relating to the delivery of an article, damage or qualitative deficiency must be reported in writing within seven days by registered letter to the address: Axent, Omleiding 7, 3020 Herent, Belgium or by email to info@grotematen.shop
A solution will then be sought together. If the delivery must be returned to the seller, this will be done in the manner stated under 7. The customer is responsible for the shipping costs.
The seller offers the guarantees provided for by law.
The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.
An article with an accepted defect will be replaced or repaired free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace the article or exchange it for a similar article.
9. Signature and proof
The customer accepts electronic evidence.
The customer is solely responsible for the accuracy of all data he or she provides.
For a first online order or reservation, the customer must follow the registration procedure. After this, the customer only has to log in again to place a new order or reservation.
The final confirmation of the order by the customer is considered as acceptance of the order at the stated price. The customer's confirmation is considered as signature and express acceptance of all transactions via the website.
10. Liability for use of website
The seller's website is intended to provide general information to the customer about the seller's products and activities. The seller has only an obligation of means with regard to access, the ordering process, delivery or other services.
The seller has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, even without prior notice.
The seller cannot be held liable for any inconvenience or damage caused by the use of the internet, by any breakdown of the system, the intrusion of outsiders or a virus, nor for any information placed or processed on the site by third parties or for any fact that can be regarded as force majeure.
11. Protection of privacy
The seller reserves the right to collect data from the customer for internal use only, both directly through the collection of data provided by the customer upon registration and/or ordering, and indirectly through, for example, the use of cookies, newsletter registration, reservation request or order.
In accordance with the Law of 8 December 1992 on the Protection of Privacy, the customer has the right at all times to view, change and delete this data if he/she no longer wishes to receive information about the activities of the seller. For this purpose, the customer can contact the seller.
12. Intellectual property
All parts of the seller's site are the exclusive property of the seller and are protected by copyright.
Users who have their own website and who wish to set up an automatic link between their own site and the seller's homepage, even for purely personal use, must expressly request permission from the seller to do so.
13. Jurisdiction and applicable law
This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the district of Leuven are competent.